The DIY Robotics Privacy Policy

Last updated: October 12, 2023

Your trust is important to Us. We want to make sure You understand what personal information We may collect about You when You interact with DIY ROBOTICS INC. (herein “DIY-Robotics”), how We use Your personal information, and how We keep it safe. 

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal Data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy. You may be entitled to ask Us for access to the personal information We have about You, request the correction and/or deletion of Your personal information and such other rights provided by the laws applicable to Your location. If You would like to exercise Your rights, please let Us know by getting in touch with Us as set out in the Contact Us section below.

Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms of use, accessible at https://diy-robotics.com/terms-of-use/.

DIY Robotics has implemented technical and organizational measures to ensure the protection of personal information processed through this website. However, Internet-based data transmissions may in principle have security gaps, so absolute protection may not be guaranteed. 

INTERPRETATION AND DEFINITIONS

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

  • Account means a unique account created for You to access our Service or parts of our Service.
  • Affiliate means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to DIY Robotics Inc., 465, rue Joseph-Latour, Sherbrooke, Canada J1C 0W2.
  • Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
  • Country refers to: Canada. DIY Robotics is located in the Province of Quebec, in Canada. The laws of the Province of Quebec and the federal Canadian laws applicable therein shall governed the Privacy Policy. When and where applicable, DIY Robotics will comply with the General Data Protection Regulation (GDPR) for the European Union.
  • Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
  • Personal Data is any information that relates to an identified or identifiable individual.
  • Service refers to the Website.
  • Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
  • Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
  • Website refers to DIY Robotics, accessible from https://diy-robotics.com
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

COLLECTING AND USING YOUR PERSONAL DATA

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Usage Data
Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device. Anonymous information provided to Us by third parties interfaced with our Website, including from Google Analytics, Facebook, Twitter and HubSpot. Personal information of the users of some sections of our Website, including, the name, first name, phone number, email address, organization and position held, which user provide to Us when filling the associated fields on the forms of such section of the Website, in contacting Us through e-mail or by participating in an event or a contest.

To register for certain areas of our Website, We require You to give Your name and email address. We do not sell Your name, phone number or email address to other businesses.

If You connect to the Website by using the credentials of a third party Social Networking Site (“SNS”) such as Facebook, Twitter or Google, you authorize Us to collect Your authentication information and such other information provided by the SNS, such as Your name, email address, and encrypted access credentials. We may store this information so that it can be used for the purposes explained in this policy, and it may also be used to verify Your credentials with the SNS. The information available to DIY Robotics from an SNS is affected by the privacy settings You establish at the SNS.

SNS’s use of information they collect from You is governed by their privacy policies, and this Website’s use of such information is governed by this privacy statement.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:

  • Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
  • Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser.

We use both Session and Persistent Cookies for the purposes set out below:

  • Necessary / Essential Cookies
    Type: Session Cookies
    Administered by: Us
    Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.
  • Cookies Policy / Notice Acceptance Cookies
    Type: Persistent Cookies
    Administered by: Us
    Purpose: These Cookies identify if users have accepted the use of cookies on the Website.
  • Functionality Cookies
    Type: Persistent Cookies
    Administered by: Us
    Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

  • To provide and maintain our Service, including to monitor the usage of our Service.
  • To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
  • For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
  • To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
  • To provide You with Website updates, news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information. You have the right at any time to stop Us from contacting You for marketing purposes or if You no longer wish to be contacted for marketing purposes, please follow the instructions in our email signature, or contact us at info@diy-robotics.com.
  • To manage Your requests: To attend and manage Your requests to Us.
  • For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
  • For other purposes: We may use Your information for other purposes, such as data analysis, Service’s performance, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience. Below is a non-exhaustive list of applications for which we may use Your Personal Data:
    1.Facilitating a user-friendly login process by minimizing repetitive data entry;
    2.Ensuring the delivery of requested or purchased services;
    3.Addressing support requests, questions, or concerns related to the services you utilize or inquire about;
    4.Analyzing user patterns and generating usage statistics;
    5.Providing feedback mechanisms to enhance our Website and services.

We may also utilize information provided by users for such purposes to the extent that we obtain consent from them, from time to time.

We do not ask for sensitive personal information such as Your credit card numbers. Please do not provide DIY sensitive personal information.

We may share Your personal information in the following situations:

  • With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.
  • For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
  • With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent
    company and any other subsidiaries, joint venture partners or other companies that We
    control or that are under common control with Us.
  • With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
  • With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
  • With Your consent: We may disclose Your personal information for any other purpose with Your consent.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.
Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.
The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.
Engaging in global business, DIY Robotics may process Your personal information through trusted third-party suppliers located outside of Your home country. It is crucial to note that data privacy laws in the countries to which Your personal information is transferred may not be equivalent to, or as protective as, the laws in Your home country. Regardless, we strive to uphold the highest standards of data protection across all Our operations.

Delete Your Personal Data

You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.
Our Service may give You the ability to delete certain information about You from within the Service.
You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows you to manage Your personal information. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us.
Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.
Closing Your Account automatically deletes any and all associated data, including submission data for Your forms. When You delete individual submissions from Your forms, they are permanently removed from Our storage systems and cannot be restored. We may keep backup Data to protect the legitimate interest of DIY Robotics and in accordance with law.

Disclosure of Your Personal Data

We never sell or rent Your personal information. We do not share data We collect about You with Third Parties, except for the following circumstances:

Social media platforms

Social media platforms (such as Facebook and Google), may collect Your personal Information independently and may combine non-personally identifying information provided by Us with the personal information they collect, and to which You gave Your separate and independent consent. Any such action is subject to the social media platform’s own privacy policy.
Business Transactions
If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

  • Comply with a legal obligation
  • Protect and defend the rights or property of the Company
  • Prevent or investigate possible wrongdoing in connection with the Service
  • Protect the personal safety of Users of the Service or the public
  • Protect against legal liability

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Limitation of liability

In no event shall DIY Robotics, its officers, directors, agents, contractors, and employees, be liable for any direct, indirect, special, punitive, incidental, exemplary, contractual, or consequential damages, or any damages whatsoever of any kind, resulting from any loss, which by way of example, includes loss of use, loss of data, loss of profits, business interruption, litigation, or any other pecuniary loss, whether based on breach of contract, tort (including negligence), product liability, or otherwise, arising out of or in any way connected with the use or performance of this Website, with the delay or inability to use this Website, with the disclosure of information provided through this Website, or with the provision of or failure to make available any information, services, products, materials, or other resources contained on or accessible through this Website, even if advised of the possibility of such damages.
DIY Robotics offers no warranty that the transmission of information via the internet or a mobile phone network connection will be secure. Any such transmission of Your information is at Your own risk.

You acknowledge and agree that the limitations set forth above are elements of this agreement and that this Website would not be provided to You absent such limitations.

CHILDREN’S PRIVACY

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or
guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.
If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent’s consent before We collect and use that information.

LINKS TO OTHER WEBSITES

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

This Website’s User forum is hosted by Zendesk. Forum posts are governed by Zendesk’s Terms of use, Privacy Policy, and Data Deletion Policy. Please review Zendesk’s Data Deletion Policy, which describes how Zendesk handles Your data.

CHANGES TO THIS PRIVACY POLICY

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.
We will let You know via a prominent notice on Our Service, prior to the change becoming effective and update the “Last updated” date at the top of this Privacy Policy. By continuing the use of the Website after receiving such notification, you agree to be governed by the new Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

CONTACT US

If you have any questions about this Privacy Policy, You can contact us:

Valerie Girouard, Vice-President of DIY Robotics Inc., is our designated Data Protection Officer responsible for overseeing Our data protection strategy and ensuring We are compliant with privacy laws. For any inquiries or concerns regarding Your Personal Data, please contact Valerie directly at info@diy-robotics.com.